Terms & Conditions
Article 1 / Length of stay Guests signing this contract, agreed for a fixedduration, shall not be able under any circumstance to avail themselves of any residual right whatsoever in the property after the end of the stay.
Article 2 / Bookingformalities After the reception of your reservation request,we send confirmation of your request by email and ask you to pay a deposit equivalent to 30% of the total cost of your stay. This deposit can either be made by bank card (viaour online payment form) or by check, which will be cashed upon reception. The amount of the deposit will be deducted fromyour bill at the end of your stay. The booking only becomes firm and final once thedeposit has been received and you have verified your full and complete agreement with these terms and conditions. In the event the deposit is not paid within theallotted time frame, the room(s) will be automatically put back on sale.
Article 3 / Bookingcancellation by the customer The cancellation of a booking must be notifiedby email. We inform you that depending of the cancellation date, all or part of the booking cost will be charged: - If the cancellation is made more than 7 daysprior to the arrival date, the deposit will be refunded in full. - If the cancellation is made less than 7 daysprior to the arrival date, the entire deposit will be retained by VILLA PAULA. - If no notice period of the bookingcancellation is given or the booking cancellation is the same day as arrival, the full amount of the stay will be charged as compensation. - In the case of an early departure during thestay: the full payment will be charged. We would like to bring to your attention that nocancellation insurance is included in our rates.
Article 5 / Bookingcancellation by the proprietor If, before the beginning of the stay, VILLAPAULA is made to cancel the reservation of a client, information will be immediately sent to the latter by email. The guest will be immediately and fully refundedthe sums already paid. The guest will additionally receive compensation equal to the penalty which would have been paid by the guest if the cancellation had been made by the guest at that date.
Article 6 / Time of arrivaland departure Your room will be ready to welcome you from 5.00PM and up until 8.00 PM. It must be vacated the day of your departure by 12pm at the latest. We appreciate if you inform us of your expected time of arrival the night before or the morning of your arrival so that we are available to greet you properly.
Article 7 / Tariffs and taxes Our conditions and tariffs are not contractualand modifiable without notice. Our promotional offers cannot be combined. We collect tourist tax to pay to the Treasuryvia the City of Tourcoing. The tourist tax is € 0.22 per night per person (above 18).
Article 8 / Changing rooms Without the guest being able to claim anycompensation, we reserve the right to change the room originally reserved by the guest with a guest room of the same capacity of a level equal to or of greater comfort. In this case, the cost of the stay remains unchanged.
Article 9 / Payment of theaccommodation balance The balance of the stay will be paid at the endof stay. The payment can be made either by bank card (Visa or MasterCard), cash, or check.
Article 10 / Access andCapacity The reservation is made for a specific number ofpeople. If the number of people present is higher than the original booking, the cost will be revised accordingly. If however, the number of people is greater than the capacity of the room, additional guests will then be refused. When taking the keys, an access badge for thegarage and an access key for the house and guest room will be given. We appreciate you taking care of your keychain,any loss incurrs an additional fee of up to € 250 including tax. By way of compensation, this amount will be addedto your bill upon departure. Access to the house is strictly reserved to our guestsonly. Guests agree not to show visitors around unless expressly authorized. In the event that this principle is not respected, the reservation may be terminated immediately. The balance will be payable in full without any compensation.
Article 11 / Availability ofservices In case of forcemajeure, VILLA PAULA cannot guarantee the regularity of the water andelectricity services regardless of the duration of outages or malfunctions as well as any sudden closure's of the site caused in the case of external forces beyond our control. VILLA PAULA therefore rejects all responsibility,beyond its legal responsibility, for any deprivation or diminution of enjoyment not originating from its own doing. The responsibility of VILLA PAULA, beyond itslegal responsibilities, cannot be held liable in the case of breakdown or deactivation of technical equipment, if the malfunction and repairs were not predictable.
Article 12 / Pets We regret that we cannot accept your pets. In case of non-compliance with this clause bythe guest, the refusal to accept animals, and by absolute necessity its owners, by VILLA PAULA cannot be likened to a modification or breach of contract at the discretion of VILLA PAULA. Consequentlyin this case, upon the guest's departure, no refund can be considered and the full amount of the stay must be paid in compensation. We also inform our guests that would besusceptible to allergies that we have two cats (who never go up to the guest room floor).
Article 13 / Lifestyle and useof the premises In order to guarantee peaceful surroundings and thecomfort of all, the respect of a certain "lifestyle" is required. It is especially requested to refrain fromsmoking inside the house. In case of non-compliance with this instruction, smoke detectors may be triggered unintentionally and disrupt the comfort of all. Therefore, for our smoking guests, we provide ashtrays for their use on the terrace, accessible at any time. The customer also agrees to comply with theetiquette guidelines that will be indicated to the guest and are present in the sale terms & conditions. The guest agrees to leave the room
Article 15 / Modification to sales conditions These sales conditions are modifiable at any moment and without prior notice. The acceptance and compliance with these sales conditions are deemed understood once the deposit is paid.
Article 16 / Data Protection Act In accordance with law n° 78-17 of January 6, 1978 relating to data, files and civil liberties, you are entitled to access and correct data which concerns you. We are committed not to pass on, in any circumstance, the information you have provided, to other companies or organizations.