Isabelle and Cyrille thank you for your reservation at Villa Mascarine*** charming eco-certified Guesthouse
GeneralTerms & Conditions
The Tenant has no right to remain on the premises once the lease initially specified in this agreement has expired, except with the agreement of the Landlord. The number of Tenants may not exceed two. Pets are not allowed. Sheets and towels are provided.Our facilities(pool, spa, garden, parking, ...) are strictly reserved for our guests at their own risk and full responsability. Check in is scheduled from 4:00pm to 7:00pm and check out before 10:00am.
SPECIAL RULES FOR SELF CATERING ACCOMMODATIONS FRANGIPANIER, VACOA AND FLAMBOYANT
On departure, the Tenant undertakes to leave the premises as clean as he or she found them on arrival. Cleaning can be ordered at a fixed rate.For the weekend packages departure time is set to Sunday noon.
SPECIAL RULES FOR B&B BEDROOM ALLAMANDA AND HIBISCUSReservation is limited to 2 to 4 nights. It is forbidden to eat in the bedroom and to store any nurture.In order to keep our guests intimacy, the cleaning of the room is only made on demand.PAYMENTE-reservations are payable by Visa, Mastercard or American Express credit cards. Reservation becomes effective when the Tenant has paid an advance payment of 30% of the total rent. This payment implies full acceptance of the present conditions.The balance is to be paid one month before theday of arrival. 100% payment is due if the reservation occurs less than one month before the day of arrival and for reservations made through Booking.com.
Paper reservation becomes effective when the Tenant has returned a signed copy of the contract within 7 days after the it is sent.
For the self catering accommodations, the Tenant must make on arrival a security deposit of € 500. The security deposit is made by a pre-authorization on the Credit Card of the Tenant. The amount is not actually charged unless in case of damage, loss, or cleaning. If the Tenant does not own a Credit Card the security deposit is due in cash. Any deductions made must be duly justified by the Landlord on the basis of such evidence as the final inventory, process-server's affidavit, estimates, and invoices.If the deposit is insufficient, the Tenant undertakes to make up the sum after the final inspection. The deposit may not be taken as part payment of the rental.USE OF PREMISESThe Tenant will occupy the premises without causing disturbance and for their intended purpose. All the items listed in the inventory must be returned to the places they occupied when the Tenant arrived. Any repairs required because of negligence or poor maintenance during the lease will be charged to the Tenant.The premises may not be used by other persons, except by prior agreement with the Landlord.The Tenant is not allowed to sub-let under any circumstances, even for no payment, and the agreement will be cancelled if this occurs. The full amount of the rental will then be retained by or due to the Landlord.The premises are rented for the purpose of temporary or holiday accommodation to the exclusion of any professional, commercial or craft activity of any type, or as complementary or occasional accommodation.The Landlord will deliver the premises as specified in the description and will maintain them in good order.
INSPECTION AND INVENTORY
An inspection and inventory of the furniture and fittings will be made at the start and end of the lease by the Landlord, or representative, and Tenant. If the inventory cannot be made at the time of arrival, the Tenant has seventy-two hours in which to check the inventory displayed on the premises and inform the Landlord of any discrepancies. After that time, the property rented will be assumed to have been undamaged on the Tenant's arrival.An inspection must be made at the end of the lease and signed by both Parties. The Tenant agrees that the inspection may be made either by the Landlord or by the Landlord's representative with written authority.If the Landlord observes any damage, he or she must inform the Tenant within one week.
Any cancellation of this agreement by the Tenant must be made by registered letter with receipt of delivery to the address given on this document, and the date on which the Landlord receives it will be the relevant one. The Landlord shall retain 30% of the advance payments made by the Tenant if the cancellation occurs more than 30 days before the day of arrival. The Landlord shall retain the whole of the payment made by the Tenant if the cancellation occurs 30 days or less before the day specified in the agreement or if the Tenant does not appear on the day specified in the agreement. This agreement is considered to be cancelled. The Landlord may dispose of the accommodation otherwise.If for whatever reason, except force majeure, the Landlord cancels this agreement before the Tenant arrives, he will refund the Tenant. If the Landlord cancels the agreement during the rental period, proper justification must be given, such as unpaid rental, insufficient funds for Tenant's checks, proven damage to the accommodation, or complaints from neighbours.The cancellation must be made by registered letter with receipt of delivery, and requires that the Tenant vacate the premises within two days of the date of delivery. The Landlord may, if he so wishes, retain all or part of the security deposit, subject to the provisions of the "security deposit" clause.Whatever the reason for the cancellation, all rental paid is forfeit to the Landlord.EARLY DEPARTUREIf the Tenant chooses to depart early, and if the Landlord’s responsibility is not involved, there will be no refund, except for the security deposit. Force majeure: If the Tenant presents serious reasons characteristic of force majeure (unforeseeable, compelling circumstances outside the Tenant's control) making it impossible to continue the lease, the agreement is cancelled without further formalities. The amount of rental already paid by the Tenant is returned, pro rata for the period left of the lease.Reunion Island is in a cyclonic area, therefore cyclones are not a matter of the Force Majeure. Official cyclonic season is determined by the French Authorities from November 15 to April 15. In case of cyclone, water and electricity may be interrupted. The Tenant could not take advantage of it to cancel the agreement.
Tourist's tax is € 0.92 per day and per head for the self catering accommodations and € 0.61 per night and per head for the B&B bedrooms. It is to be paid upon arrival.
The Tenant must insure the premises rented. The Tenant must therefore check that his or her domestic insurance policy covers holiday accommodation abroad. If it does not, the Tenant must apply to his or her insurance company for an extension of cover, or else take out a special holiday policy. An insurance certificate must be shown on arrival or a signed statement from the Tenant.
DISPUTES AND COMPLAINTS
It is recommended that the complainant apply to Médiation Tourisme Voyage BP20303 75823 Paris Cedex 17 (www.mtv.travel), which will attempt to arrive at an agreed settlement of the dispute:if the agreement has been signed by both Landlord and Tenantif the complaint is presented within three days of arrival, in the case of disputes concerning the state of the premises or the descriptionat the end of the lease for any other complaint.If no agreement can be reached between the Landlord and the Tenant, the dispute will be submitted to the courts with jurisdiction over the property.