CHECK-IN

Check-in is possible from 15:00 to 24:00. In exceptional cases (flight delay etc) and only upon notification it is possible to check-intill 2:00 am. A check-in after 2:00 at night is NOT POSSIBLE. Please plan your connections accordingly. 

Starting from 11:00 am it is possible to drop your luggage at the location, and pick up the keys. The rooms are ready by 15:00.

CHECK-OUT

At departure, please leave the room till latest 11:00 am. We are very happy that you might truly fall in love with our rooms, but we REALLY have to clean up and prepare the rooms for the next guests as quickly as possible.  

OPENING TIMES (GENERAL):

Upon request, the luggage can be stored here for a few hours. Please speak with us in advance about the procedure and when you would wish to reclaim the luggage. 

General opening times: 11:00 - 24:00 (store / pick up luggage); 

TELEFON:

Tel: +49 221 16910698 Fax: +49 221 1691809

Mobiltefor urgent issues: +49 15237734426 (9:35 - 1:00 am)

CHILDREN

Please note that our rooms are not suitable for children under 7 years. Large furniture pieces (wardrobes etc) are not, or not sufficiently, secured against climbing efforts. They are a serious danger for children. Tables and cupboards can be a source of head injuries. 

SMOKING / PETS

Smoking inside is NOT PERMITTED. Please smoke on the balcony, or on the street. Out of consideration for persons with allergies, pets can not be accommodated.  

ELEVATOR 

There is an elevator in the building. Unfortunately, the elevator is not suitable for wheel chairs.

PAYMENT

Please pay on arrival. We accept cash, debit cards, Visa, MasterCard and American Express. A pre-payment via bank transfer or Paypal is possible. 

TAXES

VAT (7%) is included in the price. A City Tax (5%) may apply.  CANCELLATION

A free cancellation is possible till 2 days before designated arrival day. The deposit will be transfered to your bank account as complete as possible. The refunded amount can be lessened due to bank and credit card fees. 

NO-SHOW, LATE CANCELLATION 

In case of a no-show, or a late cancellation, we can charge you the full price of the first night. 

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